Phone Banking Officer
Job Description & Qualifications
Position: Phone Banking Officer
Company: Career Wings
Location: Guwahati, Assam (On-site)
A Phone Banking Officer handles customer queries and banking-related requests over the phone. The role focuses on customer service, resolving complaints, providing information about banking products, and cross-selling suitable financial products.
Key Responsibilities
Handle customer calls and resolve banking-related queries.
Provide information about accounts, cards, loans, deposits and other banking services.
Register and resolve customer complaints efficiently.
Assist customers with banking procedures and service requests.
Cross-sell banking and financial products over the phone.
Maintain accurate customer records and call details.
Follow bank policies, KYC requirements and service standards.
Coordinate with other departments for unresolved customer issues.
Maintain a professional and customer-friendly approach.
Required Skills
Excellent communication and listening skills.
Good spoken English/Hindi; regional-language knowledge can be an advantage.
Basic computer knowledge.
Customer-service orientation.
Good problem-solving and convincing skills.
Ability to work under targets and handle customer pressure.
Willingness to work in rotational shifts where required.
Key Responsibilities:
- Execute assigned duties and key operational goals.
- Collaborate with team members and report progress.
- Ensure compliance with quality and project standards.
Requirements & Qualifications:
- 0+ years relevant experience required
- Qualification: Graduate / Bachelor's Degree
- Relevant domain knowledge
Required Skills: General
Experience: 0 - 1 Years
Application Process: Apply directly through Career Wings Guwahati Verified Job Portal for instant recruiter review and interview scheduling.