IT Support Executive

Position: IT Support Executive

Company: Career Wings

Location: Guwahati, Assam (On-site)

An IT Support Executive provides technical assistance to employees or customers, troubleshoots hardware and software issues, maintains computer systems, and ensures smooth day-to-day IT operations.

Key Responsibilities

Provide technical support for computers, laptops, printers, and other IT equipment.

Install, configure, and maintain software and hardware.

Troubleshoot operating system, application, network, and connectivity issues.

Set up user accounts, email, systems, and access permissions.

Monitor and resolve IT support tickets within required timelines.

Maintain records of IT assets, repairs, and technical issues.

Assist with LAN, Wi-Fi, routers, and basic network troubleshooting.

Perform system updates, backups, and basic security checks.

Coordinate with vendors or senior IT teams for complex technical problems.

Ensure proper functioning of office IT infrastructure.

Required Skills

Good knowledge of Windows and basic computer hardware.

Basic networking knowledge (LAN, Wi-Fi, TCP/IP).

Troubleshooting and problem-solving skills.

Knowledge of MS Office and common business applications.

Good communication and customer-service skills.

Ability to diagnose technical problems quickly.

Knowledge of IT security and antivirus practices is an advantage.

Key Responsibilities:

• Execute assigned duties and key operational goals.
• Collaborate with team members and report progress.
• Ensure compliance with quality and project standards.

Requirements & Qualifications:

• 1+ years relevant experience required
• Qualification: Graduate / Bachelor's Degree
• Relevant domain knowledge

Required Skills: General

Experience: 1 - 3 Years

Application Process: Apply directly through Career Wings Guwahati Verified Job Portal for instant recruiter review and interview scheduling.