Digital Relationship Manager
Job Description & Qualifications
Position: Digital Relationship Manager
Company: Career Wings
Location: Guwahati, Assam (On-site)
A Digital Relationship Manager is responsible for managing customer relationships through digital channels, promoting financial products/services, and ensuring customer satisfaction and business growth.
Key Responsibilities:
Manage and maintain relationships with existing customers through phone, email, WhatsApp, and digital platforms.
Understand customer requirements and recommend suitable products/services.
Generate leads and convert them into business opportunities.
Promote banking/financial products such as loans, credit cards, insurance, investments, and digital services.
Follow up with customers regarding applications, services, and queries.
Resolve customer issues and provide timely support.
Maintain customer data and update records in CRM systems.
Achieve monthly sales, lead-generation, and customer-retention targets.
Coordinate with internal teams for smooth processing of customer requests.
Ensure a positive customer experience through effective communication.
Skills Required:
Excellent communication and interpersonal skills.
Good sales and convincing abilities.
Basic computer and CRM knowledge.
Comfortable using digital communication platforms.
Customer-focused and target-oriented.
Good follow-up and relationship-management skills.
Qualification: Graduate
Experience: Freshers/Experienced
Key Responsibilities:
- Execute assigned duties and key operational goals.
- Collaborate with team members and report progress.
- Ensure compliance with quality and project standards.
Requirements & Qualifications:
- 0+ years relevant experience required
- Qualification: Graduate / Bachelor's Degree
- Relevant domain knowledge
Required Skills: General
Experience: 0 - 2 Years
Application Process: Apply directly through Career Wings Guwahati Verified Job Portal for instant recruiter review and interview scheduling.