Telecalling Executive

A Telecalling Executive in a bank is responsible for contacting existing and potential customers to promote banking products and services, generate leads, schedule appointments, and provide customer support. The role requires excellent communication skills and the ability to build strong customer relationships while achieving sales targets. Key Responsibilities Make outbound calls to prospective and existing customers. Promote banking products such as savings accounts, current accounts, credit cards, personal loans, insurance, and fixed deposits. Explain product features, benefits, and eligibility criteria. Generate qualified leads and schedule appointments for Relationship Managers or Sales Officers. Maintain accurate records of customer interactions in the CRM system. Follow up with customers regarding applications, documentation, and service requests. Resolve customer queries or escalate complex issues to the appropriate department. Meet daily, weekly, and monthly calling and sales targets. Ensure compliance with bank policies and customer confidentiality standards. Required Skills Excellent verbal communication and interpersonal skills. Good persuasion and negotiation abilities. Basic computer knowledge (MS Office and CRM software). Ability to work under targets and deadlines. Strong customer service orientation. Good listening and problem-solving skills. Qualification Higher Secondary (HS) / Graduate in any discipline. Freshers and experienced candidates can apply. Prior experience in telecalling, customer service, or banking sales is preferred.