Customer Service Executive

Position: Customer Support Executive Department: Customer Service Key Responsibilities: Handle customer inquiries via phone, email, chat, or in person. Resolve customer complaints promptly and professionally. Provide accurate information about products, services, and company policies. Maintain customer records and update CRM/software regularly. Follow up with customers to ensure issues are resolved. Escalate complex issues to the appropriate department when required. Meet daily performance and customer satisfaction targets. Maintain a positive, empathetic, and professional attitude towards customers. Requirements: Minimum Qualification: Graduate (preferred). Freshers and experienced candidates can apply. Good communication skills in English and Hindi (local language is an advantage). Basic computer knowledge and typing skills. Ability to handle customer queries with patience and professionalism. Strong problem-solving and interpersonal skills. Willingness to work in rotational shifts (if applicable). Skills Required: Excellent verbal and written communication. Customer-focused approach. Time management and multitasking. Team player with a positive attitude. Basic MS Office and CRM knowledge.