Guest Relationship Executive (GRE)

A Guest Relationship Executive (GRE) is responsible for providing exceptional customer service by welcoming guests, handling inquiries, resolving concerns, and ensuring a positive guest experience throughout their visit. The role focuses on building strong guest relationships and maintaining high service standards. Key Responsibilities Welcome and assist guests in a friendly and professional manner. Handle guest inquiries, requests, and complaints promptly. Ensure a smooth check-in and check-out process (where applicable). Coordinate with housekeeping, F&B, and other departments to fulfill guest requirements. Maintain accurate guest records and update customer information. Follow up with guests to ensure satisfaction with services. Promote hotel or company services and special offers. Resolve customer issues efficiently while maintaining a positive experience. Maintain the reception and guest service area in a professional manner. Ensure compliance with company policies and service standards. Required Skills Excellent communication and interpersonal skills. Strong customer service orientation. Professional appearance and positive attitude. Good computer knowledge (MS Office/PMS software is an advantage). Problem-solving and conflict-resolution skills. Ability to multitask and work under pressure. Fluency in English; knowledge of local languages is an added advantage. Qualifications Higher Secondary (HS) / Graduate in any discipline. Diploma or certification in Hospitality or Hotel Management is preferred but not mandatory. Experience Freshers: Eligible to apply with good communication skills. Experienced: 1–3 years in hospitality, hotels, resorts, hospitals, wellness centers, or customer service roles preferred.