Customer Service Executive (CSE)

A Customer Service Executive is responsible for assisting customers, handling queries, resolving complaints, and ensuring a positive customer experience. The role involves communication with customers through calls, emails, chat, or in-person interactions. Key Responsibilities: Handle customer queries and complaints professionally. Provide accurate information about products and services. Resolve customer issues within the required time. Handle inbound and outbound customer calls when required. Maintain customer records and update information in the system. Follow up with customers regarding pending requests or issues. Coordinate with internal teams to resolve customer concerns. Maintain high customer satisfaction and service quality. Prepare basic reports related to customer interactions. Follow company policies and service standards. Required Skills: Excellent communication and interpersonal skills. Good listening and problem-solving abilities. Basic computer knowledge. Customer-focused attitude. Ability to handle pressure and difficult customers. Hindi/English communication skills; additional local languages can be an advantage. Qualification: HS/12th pass or Graduate Experience: Freshers and experienced candidates can apply.